Store Policy FAQ
Welcome to the Cabin! I'm really glad you're here!
First note: If you're worried about returns, replacements, or exchanges, that's all done through Corso Package Protection. It's automatically included in your cart unless you manually uncheck the box before checking out. It's highly recommended you keep it. You can scroll down for more specific info on these processes.
Also important: Non-apparel items are final sale as marked on each product page.
Q: I've made an order. What now?
A: Your order will be processed. Anywhere from 2-10 days is typical for processing time. That's a pretty wide range, I know! Everything is made to order, and different items take different times to process.
You can DM me on Instagram (@cabin7originals) with your order info for a time estimate. When the order ships, you should receive a shipping notification with tracking details via e-mail or text.
Note: "2 day shipping" means the order should take 2 days to arrive AFTER it ships.
Q: How do I cancel or edit an order?
A: Email support@cabin7originals.com immediately with your order number and request for cancellation. We can fulfill orders quickly, so cancellation and edits must be requested within 24 hours to guarantee a full refund.
If you input the wrong shipping address, contact support@cabin7originals.com ASAP to have it changed to the correct one. Due to some orders being processed quickly, this is not a guarantee we can change the address.
Q: I have only received part of my order. Where is the rest?
A: Many items are individually packaged to prevent them from being damaged in transit. The other items you ordered should arrive within the same week your first one(s) arrived. If not, reach out to support@cabin7originals.com and we can assess from there.
Q: What is the policy regarding returns, exchanges, and refunds?
Non-apparel items are final sale as marked on each product page.
For apparel items:
All of these post-purchase actions are done through Corso Package Protection, which is automatically included with your order unless you manually uncheck the box in your cart before checking out.
If you don't include Corso with your purchase, you can still email in with the details of your specific situation, but expect solutions to be limited.
NOTE: There is a 14 day window (from the day the item was delivered) in which you may file a claim through Corso.
Q: I received a damaged product. What do I do?
A: This is handled through Corso Package Protection - check your inbox for the email they sent you upon purchasing and file a claim through the link!
NOTE: There is a 14 day window (from the day the item was delivered) in which you may file a claim through Corso.
Q: What is the policy regarding lost or stolen packages?
A: If you kept Corso Package Protection at checkout, check your email for the message they sent when you made the order. They'll walk you through the claims process - super easy!
If you did not purchase Corso at checkout, and the package was marked delivered, we cannot refund or replace the item(s).
Q: Where can I find sizing information for apparel (t-shirts, hoodies, etc)?
A: First things first: my products tend to fit true to size. You should order whatever size you normally wear for similar items from other brands.
Each product has a photo of the sizing chart included on its product page. Be sure to reference this chart to ensure you order the perfect size. I know the charts can be confusing - I don't make them - but the best advice is to size up if you're worried about an item being too small. It's always better to have too much room than not enough, right?
If your Cabin 7 apparel item doesn't fit quite right, you can make an exchange if you have Corso Package Protection. Check your inbox for your post-purchase email and they'll walk you through the process!
Q: Does Cabin 7 ship internationally?
A: Yes! International shipping charges will apply.
Important note with international orders: it is the responsibility of the customer to pay any customs charges/brokerage fees.
Q: Where can I find out about deals, discounts, restocks, and more?
A: I've got lots of channels you can follow!
IG, Twitter, Tiktok: @cabin7originals
Facebook, Pinterest: Cabin 7 Originals
I've also got a VIP text list you can join by navigating through the pop-up when you first land on the homepage.
Q: I have a question that did not get answered here! What now?
A: Please send an e-mail to support@cabin7originals.com with your name, order number, and message. If you're on Instagram, you can also DM me there for a typically quicker response!